Frequent Questions
When it comes to your health, don’t stay in doubt, find all the answers
Our centres
Where can I find a Laboratorio Echevarne centre?
We have more than 59 centers spread throughout Spain, as well as a wide network of partner laboratories. You can find the nearest one using our center locator by entering your postal code or city.
Can I come without an appointment?
In most centers, you can go directly, although we recommend checking beforehand in case you need an appointment to avoid waiting and ensure better service. In the search tool, you will find specific information for each center.
About the tests
What type of test does Laboratorio Echevarne offer?
We offer a wide range of health and wellness tests designed to help you better understand your body. From hormonal or stress tests to food intolerances, DAO deficiency, or gut microbiota. All of them are conducted with scientific rigor and results validated by our specialists.
Can I take the test at home?
Many of our tests can be comfortably done from home. You will receive a kit with everything you need and detailed instructions for sample collection. In other cases, it will be necessary to visit one of our centers for extraction or collection.
Buy online and support
Is it safe to buy online at Laboratorio Echevarne?
Absolutely. Our website has encrypted security protocols (SSL) and verified payment methods. Your personal and health data are handled with the utmost confidentiality.
What should I do if I have questions before or after the purchase?
You can contact our customer service team through the website chat, email, or phone. We will be happy to assist you before, during, or after your purchase.
Can I buy several tests at once?
Of course. You can add as many tests as you need to the cart and you will receive each one with its corresponding kit and specific instructions.
Can I buy a test for someone else or give it as a gift?
Yes, make sure to know their DNI in case it is a self-sampling, because you will need to fill in their details. If it is a Bono-type test, they can complete their details once they visit an Echevarne center.
Shipments and sample collection
How long does it take for the test kit to arrive?
Shipments are made within 24–48 business hours to the entire peninsula. You will receive an email with the tracking number so you can check the status of the shipment at any time.
How do I send my sample to the laboratory?
Each kit includes an envelope or box with prepaid postage and return instructions. You only need to drop it off at the designated location (courier or mailbox) depending on the type of sample.
Results
How long does it take to deliver the results?
It will depend on the type of test; check the features within each product
How do I access the results?
You will receive an SMS and/or email with the information to access the client portal and be able to view and download them.
